Shipping & Refund Policy
Effective Date: [10/21/24]
At Freeloaders’ Bakery, we are committed to delivering your dog treats with care and ensuring a smooth shopping experience. Please review our shipping and return policies below.
Shipping Policy
Processing Time
All orders are processed within [1-3 business days] after receiving your order confirmation. Orders are not shipped or delivered on weekends or holidays.
You will receive a notification once your order has shipped, including tracking information if available.
Shipping Rates and Delivery
We ship orders within the United States. Shipping rates are calculated during checkout based on your location and order size.
We offer the following shipping methods:
Standard Ground Shipping (2-7 business days)
Please note that delivery times may vary based on your location. Freeloaders’ Bakery is based in North Carolina and ships primarily from zip code 27539.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details to follow your package in transit.
Shipping Delays
While we strive to meet estimated delivery dates, we are not responsible for shipping delays caused by unforeseen events such as natural disasters, carrier delays, or customs processing.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at [your email] with your order number and details. We will work with the shipping carrier to resolve the issue.
Return & Refund Policy
We do not accept returns or exchanges on our dog treats due to the perishable nature of treats. However, we always want to make sure you and your freeloader are happy with your order. If you have any issues or concerns, please don’t hesitate to reach out to us at freeloadersbakery@gmail.com. We’re here to help and will do our best to make things right!
Damaged, Missing , or Wrong Items Received
Please inspect your order as soon as it arrives and contact us right away if your package is damaged, items are missing, or you received the wrong product. We’ll work quickly to resolve any issues and make sure your experience with us is a positive one. Reach out to us at freeloadersbakery@gmail.com so we can make things right!
If you receive a damaged or incorrect item, please contact us within 14 days of delivery with the following details:
Your order number
A description of the issue
Photos of the damaged or incorrect product
Refunds
If you qualify for a refund, it will be automatically issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund. We expect your refund to be reflected on your statement within 5-10 business days, depending on your bank or credit card provider.
Contact Us
If you have any questions about our shipping or return policies, feel free to contact us at: freeloadersbakery@gmail.com.